Car Wash Membership Program

1. Program Description

The membership allows the holder to access the selected wash service for one motor vehicle by paying a fixed monthly fee during the contracted term.

The membership may be purchased at any Charlie Boy or Hi-Tech car wash, or directly on our websites www.charlieboypr.com www.hitechautocarepr.com and/or www.autocarepr.com. Once obtained, it works automatically at all our locations.

Memberships are linked to specific vehicles and are not transferable between vehicles or customers. If you sell your car, you may change the registered vehicle; however, the membership is intended for use on one primary vehicle.

The price of the selected plan is prepaid at the beginning of each month and charged electronically to a valid credit or debit card.

You may cancel the auto-renewal service if you cancel through your portal or give written notice of your intent at least 24 hours before the end of the contracted term or billing cycle.

The customer may use the service up to once per calendar day, with no maximum number of days within the month, provided that the membership is active and payments are up to date.

The membership does not guarantee a minimum number of washes per month, nor does it include reserved time slots or priority service, unless expressly stated otherwise. It also does not guarantee availability at any location.

2. Plans and Included Services

The purchased membership shall correspond exclusively to the plan selected by the customer:

Services not included in the plan, such as waxing, upholstery cleaning, deep cleaning, stain removal, polishing, interior treatments or other special services, are available for an additional charge.

The Establishment may modify the services included in each plan, giving the customer prior notice in accordance with applicable law.

3. Usage Limit

The membership allows only one wash per vehicle per calendar day.

For purposes of this policy:

• The calendar day begins at 8:00 a.m. and ends at 6:00 p.m.
• Unused washes may not be accumulated.
• Two or more washes may not be used on the same day.
• Washes may not be transferred from one month to another or between vehicles.
• Unused washes do not entitle the customer to refunds, discounts or compensation.
• The limit applies even if the customer changes vehicles during the same day.

The Establishment may keep an electronic or physical record of each use of the membership.

4. Registered Vehicle

The membership will be linked to:

• Holder
• Phone or email
• License plate
• Make and model
• Color
• Vehicle type

Unless expressly authorized by the Establishment, the membership will be valid only for the registered vehicle and may not be used to wash third-party vehicles.

A change of vehicle may be requested under the following terms: if the registered vehicle was sold and the customer has a new vehicle they wish to register, the customer must contact the main office at 787-781-5001 and/or send an email to: [email protected].

The customer must report any change of license plate, registration, vehicle or contact information. Failure to update this information may result in temporary suspension of the service until ownership is verified.

5. Identification and Validation

To use the membership, the customer must present or provide one of the following forms of identification:

• Vehicle registration.
• Any other method authorized by the Establishment.

The Establishment may request additional verification when there are inconsistencies, suspected misuse, or the holder cannot be properly identified.

6. Payments and Renewal

The membership will be paid monthly in advance through electronic payments and debits to the customer’s credit or debit card.

The membership:

• Will begin on the activation date.
• Will be valid for one calendar month.
• Will renew automatically unless the customer requests cancellation in accordance with these policies.
• May be suspended when a payment is declined, past due or pending.

If the credit card company or the corresponding banking institution withdraws, charges back or declines payment of your membership, you will be responsible for the costs and expenses incurred by the Establishment, including all attorney’s fees incurred in any effort to collect any amount owed. In no event shall such expenses be less than $100.00.

7. Cancellation

Unless otherwise required by law:

• Cancellation does not entitle the customer to a refund for unused days.
• The membership will remain active until the end of the period already paid.
• Charges made before the cancellation request are non-refundable, except where required by law or where there is an error attributable to the Establishment.

8. Suspension or Termination for Non-Compliance

The Establishment may suspend or cancel the membership, with prior notice when reasonably possible, for any of the following reasons:

• Non-payment.
• Use of the membership on an unauthorized vehicle.
• Sharing, reselling, lending or transferring the membership.
• Attempting to obtain more than one wash per day.
• Providing false information.
• Tampering with systems, codes, license plates, receipts or records.
• Aggressive, abusive or disrespectful conduct toward staff or customers.
• Intentional damage to the facilities, equipment or vehicles.
• Use of the membership for unauthorized commercial purposes.
• Any other fraudulent conduct or conduct contrary to these policies.

In cases of fraud, abuse or serious misconduct, the Establishment may cancel the membership without a refund, without prejudice to pursuing any applicable legal action.

9. Operational Restrictions

The service will be subject to:

• Hours of operation.
• Availability of staff, water, equipment and facilities.
• Weather conditions.
• Preventive or corrective maintenance.
• Safety recommendations.
• Traffic restrictions, government orders or force majeure.

The Establishment may temporarily close or limit the service due to maintenance, technical failures, emergencies, severe weather or circumstances beyond its control.

Whenever possible, customers will be notified in advance and reasonable measures will be taken to restore the service.

10. Vehicle Conditions

Before the wash, the customer must remove any valuables and money left in the vehicle.

The customer must inform the staff in advance of:

• Special accessories.
• Body modifications.
• Loose or damaged parts.
• Damaged windows, mirrors, lights or trim.
• Vehicles with special handling or cleaning requirements.

The Establishment may refuse the service, or impose conditions on it, when the vehicle:

• Has pre-existing damage that could be made worse.
• Has loose, broken or unstable parts.
• Is carrying hazardous materials.
• Is excessively soiled with chemical or biological substances, oils, paint, cement, specialized mud or other materials that require a special service.
• Is not compatible with the equipment used.
• Poses a risk to staff, other customers or the facilities.

11. Liability of the Establishment

The Establishment will be liable, in accordance with applicable law, for damages directly attributable to negligent or intentional acts of its staff.

To the extent permitted by law, it will not be liable for:

• Items left inside the vehicle.
• Pre-existing damage.
• Normal wear and tear of paint, accessories, emblems, trim, plastics or deteriorated components.
• Parts that were previously loose or improperly installed.
• Damage caused by non-original (aftermarket) modifications.
• Incorrect information provided by the customer.
• Events resulting from acts of God or force majeure.

Any claim must be made before leaving the facility where the service was provided, stating the date, time, vehicle, evidence and a description of the incident.

12. Prohibition on Transfer and Resale

The membership is personal and may not be:

• Sold.
• Rented.
• Lent.
• Transferred to another person.
• Shared among multiple vehicles.

Any exception must be in writing and authorized by the Establishment.

13. Promotions and Discounts

Promotions, discounts and additional benefits:

• May be subject to specific conditions.
• As a rule, cannot be combined.
• May be valid for a limited time.
• Cannot be redeemed for cash.
• Will not apply retroactively unless expressly stated.

By entering your mobile phone number and/or email address, you agree to receive mobile notifications and/or email communications from Autocare LLC DBA Charlie Boy and Hi-Tech Auto Care.

14. Personal Data Protection

The Establishment may collect and use the data necessary to:

• Activate and manage the membership.
• Process payments.
• Validate use of the service.
• Contact the customer.
• Handle claims.
• Prevent fraud or misuse.
• Comply with legal obligations.

Personal data will be processed in accordance with the privacy notice available on our website and with applicable law.

15. Changes to the Policies

The Establishment may modify these policies when necessary for operational, business, legal or safety reasons.

Material changes will be communicated by email, notice at the location, website, app or other available means. If required by law, the customer may cancel the membership before the changes take effect.

16. Acceptance

Purchasing, activating or using the membership constitutes acceptance of these policies and restrictions.

In the event of a conflict between these terms and a specific promotion, the specific terms of that promotion will prevail, provided they were clearly disclosed to the customer.